SEAPORT E

  Experience

RBR-Technologies has a wide variety of expertise to enable the Navy in its mission to defend our nation.  We are capable of providing our expertise in 9 of Seaport-E’s 22 functional areas to include the full gambit of engineering, system engineering and process engineering support System design documentation and technical data support, software engineering, development, programming, and network support, configuration management support, quality assurance support, information system development, Information Assurance (IA), and Information Technology (IT) support, interoperability, test and evaluation, trials support, training support, and program support.

Technical Depth and Breadth

 

Introduction

 

RBR Technologies has a wide depth and breadth capabilities that enable us to provide superior services and products to the Navy. Our areas of expertise and capabilities include:

 

  • Fully cleared staff (with CI and Full Scope Polygraphs) supporting the DoD and IC

  • Cloud Architecture, Development, and Analytics to include:

  • Cloud Computing Requirements Analysis / Engineering

  • Cloud Software Engineering / Development

  • Total Systems Engineering, Architecture Design, and Analysis

  • Complex Network Engineering and Architecture

  • Security Engineering and Cross-Domain Solutions

  • Global Enterprise Implementation, Integration and Lifecycle Support to Include:

  • End User Service Engineering

  • Data Transport Services

  • Data Center Design, Engineering, Implementation, Support & Sustainment Operations

  • Development and Administration of Enterprise Services Command & Control (C2) / Situational Awareness (SA) and Reporting Tools / Portals / Dashboards

  • Cross Domain Attribute Based Access Control (ABAC)

  • System Certification and Accreditation Operations To Include:

  • System Security Engineering

  • System Security Plan and Security Concept of Operations (CONOPS) Development

  • System Risk Analysis and Mitigation

  • Architecture, Data Flow, and CONOPS Documentation Development

  • Secure Mobility

  • Architecture Development

  • Policy

  • Enterprise Integration

  • Help Desk / Service Desk

  • Implementation

  • Daily Operations

  • Remedy Ticketing Systems

  • System Documentation to Include:

  • Security Requirements Analysis

  • System Hardware/Software Configuration Designs to Include Analyzing DISA STIG Checklist Items

  • Development of a User Attribute Retrieval Architecture that employed SAML

  • Reference Implementation Package, SE &I Test/Evaluation Specification

  • De-composing and Confirming Functional and Security Requirements to Use-Cases / Requirements

  • IT Project Management to Include:

  • Government Acquisition Activities

  • Risk Analysis and Mitigation

  • Resource Laden Integrated Master Schedule and Budget Development

  • Creating Viable Schedules with Dynamic Customer Requirements and Changing Priorities

  • Waterfall and Agile expertise utilizing Scrum and XP methods

  • Internal and External Project Planning and Reporting

  • COTS ABAC Product Evaluations and Analysis; creation of product selection criteria; producing product summary/comparison recommendations

  • Application software life-cycle support

  • Knowledge Management

  • SharePoint Architecture and Front End Development

  • Custom Graphical Situational Awareness Environment Development

  • Knowledge Management CONOPS and SOPs

  • Training to Include:

  • Professional Training

  • IT Systems Training

  • General Training Needs

  • Computer Based Training (CBT) Development

 

RBR Technologies has a wide variety of experience and certifications to include:

 

  • NSA Adjunct Instructor certified

  • Prior Government Contracting Officer Representative Trained / Experienced Staff (several staff members)

  • Prior Experience drafting procurement documents and participating in government contract source selection (several staff members).

  • Extensive secure mobility knowledge to include device, transport, and enterprise integration

  • Extensive DISA/NSA/DoD experience and institutional knowledge

  • Over 150 years of combined work experience with multiple DoD and Intelligence Community partners (TS/SCI/TK employees with full scope and CI polygraphs)

  • Extensive knowledge and experience in development  and implementation of 120+ rack datacenters

  • Multiple Graduate and Undergraduate degrees (Science and Arts) in IT Management; Computer Science; Computer Information Systems; Management; Organizational Leadership; Business Communications; Business Administration; Chemistry; Adult e-Education; Cryptologic Telecommunications

  • Numerous Military awards (to include Bronze Star); multiple Military Performer of the Year awards

  • Combat / hostile theater experience – Afghan, Iraq, Balkans, Kuwait, Qatar, South Korea

  • Extensive experience in developing and operating systems, policies, and procedures within the DISA Command Center (DCC)

  • Certifications: PMP; CCNP; CCDP; CISSP; CCNA; CCDA; A+; OSCP; MCP; SCSA; CSM; CSPO; Project+; Security+; ITIL (V3); SSCP; VMWARE Associate

  • Expert knowledge / experience in IC cross-domain solutions

  • In depth knowledge and proven deployment experience with enterprise class end user services

  • Extensive involvement in numerous high visibility projects within the IC community

  • Abundant experience in managing multi-million dollar contracts (CONUS and OCONUS) and executing budgets exceeding $150 million dollars

  • RBR-Technologies management and staff include individuals with the following DISA credentials:

    • Technical Control Facility Evaluator Certification

    • Grounding Bonding and Shielding (GBS) Certification

    • Digital Transmissions Systems Certification

    • Internet Protocol Routers Certification

    • DISA Executive Leadership Development Program, The George Washington University

  • Developed and implemented extensive policies, processes, procedures and operations concepts for the DISA customer to include:

    • DISA Portal Dashboard Operational Framework

    • DCC Portal and Dashboard Update Tactics, Techniques, and Procedures (TTPs)

    • DCC Portal development TTPs

    • Request for Information SOP

    • DESOC Concept of Operations (CONOPS)

    • Tiger Team Deployment SOP

    • CYBERPILOT Operations Order (OPORD)

  • Designed and implemented portals and dashboards in use today (and will continue to be leveraged by Joint Forces Headquarters – DoD Information Network [JFHQ-DODIN]) to include:

    • The DCC SA Dashboard

    • The Defense Enterprise Email Situation Report Portal

    • GEO-INTEL Common Operating Reporting tool

    • DCC- Net Assurance (NA) Common Operating Picture SA tool

    • Cyber Situational Awareness Analytic Cloud (CSAAC) Portal – hosted on DISA Enterprise Portal Services (DEPS)

    • Single Support Environment Tier 0 Front Page

    • NIPR Requirements portal – hosted on DEPS

    • Operations Business Analytics Portal – hosted on DEPS

1.1 Functional area experience
 

RBR-Technologies has a wide variety of expertise to enable the Navy in its mission to defend our nation.  We are capable of providing our expertise in 9 of Seaport-E’s 22 functional areas to include the full gambit of engineering, system engineering and process engineering support System design documentation and technical data support, software engineering, development, programming, and network support, configuration management support, quality assurance support, information system development, Information Assurance (IA), and Information Technology (IT) support, interoperability, test and evaluation, trials support, training support, and program support.

3.2 Engineering, System Engineering and Process Engineering Support

 

RBR-Technologies is experienced in developing new capabilities for the military. We have played an integral role in the development of the Cyber Situational Awareness Analytic Cloud (CSAAC). This support involves all aspect of development, from requirements gathering, systems design, coding, testing, and documentation all the way to application installation and integration support. We have worked diligently to help our customers integrate the tools we have developed into their Standard Operating Procedures (SOPs) and Tactics, Techniques, and Procedures (TTPs) to enable our customers to meet and surpass their mission sets. We have evaluated different software sets on behalf of our customers to include providing Analysis of Alternatives decision papers with recommendations based off of the capabilities the software and/or hardware systems can provide.

3.5 System Design Documentation and Technical Data Support

 

RBR-Technologies is well versed in creating Systems Design Documentation and Technical Data in support of software development. We developed all the System Design Documentation on the Global Enterprise Operations Portal and have extensive experience gathering requirements as part of our system design documentation requirements for the Cyber Situational Awareness Analytic Cloud. Probably the most important part of creating system design documentation is fully describing the requirements of the finished product. This is a complex task that requires careful coordination with and total understanding of the customer’s intent for the product being used.

 

RBR-Technologies follows the philosophy that responding to change is more important than following a plan. To enable this, we conduct requirements gathering throughout the entire life cycle of our projects, not just in the planning and development phase. We collaborate with all stakeholders to ensure all relevant requirements are gathered and entered into the development backlog in accordance with the importance of the requirement.

 

We conduct requirements gathering and analysis in an agile fashion. Our requirements gathering is done by requirements engineers sitting with the customer to better understand the requirements where possible, allowing us to ensure that the capability requested and the capability delivered are one in the same. We believe that personal interactions with the customer are important for truly dynamic and successful software development and operational sustainment. As such we value individuals and interactions more than simply following processes and tools to acquire true customer requirements and develop superior solutions. Our team currently keeps a product backlog of over 1,000 requirements for our Cyber Situational Awareness Analytic Cloud efforts in support of the Unified NetOps Situational Awareness Contract, and a backlog of over 200 requirements in support of our Global Enterprise Operation Center Portal Development contract. We research and build more user stories every day.

 

Our user stories are then lumped into larger groups of requirements called epics. Every two weeks, during our sprint reviews, we confer with our customers to determine which requirements are the most important, and we develop that epic. This approach gives our customers a great amount of flexibility as to what is worked on and gives the customer the opportunity to adjust course every two weeks as necessary. We believe that responding to change is more important than following a plan and as such welcome a constantly changing and dynamic set of requirements. While following the plan is important, our Agile process allows us to quickly respond to the constantly changing requirements of the war fighter. We also create a variety of documentation beyond requirements documentation. We have produced high quality documents for our customers that have been widely distributed by our customers as standard templates and documents to be emulated when others create like documentation. One example of this is our design of the Portal Design Operational Framework (PDOF) which has become the standard design document for all DISA Knowledge Management sites. We have created detailed configuration management documentation for our customers as well as detailed integration and installation instructions in accordance with our customers’ requirements.

 

RBR-Technologies provides support through all five of the common development phases of planning, design, execution, testing, and implementation. Our requirements continuously change throughout our development lifecycle with our requirements from the planning stage often being supplanted by events and replaced by new requirements by the time our projects are implemented. Most teams stop refining requirements immediately after a capability is requested at the beginning of a project. We provide requirements documentation in many formats to include Agile-Zen, Excel, and Microsoft Vision but can support any format the customer requests. 

 

RBR-Technologies has played a critical part in developing new software capabilities at DISA. We have provided all of the SIPR and NIPR requirements for existing situational awareness enhancements on the Cyber Situational Awareness Analytical Cloud and are instrumental in ensuring the government’s priorities are honored. Our team members hold multiple certifications in agile project management to support our agile requirements process to include Project Management Professionals (PMPs), Project Management Institute Agile Certified Practitioners (PMI-ACPs), Certified SCRUM Masters (CSMs), Certified SCRUM Product Owners (CSPOs), and Project+ certifications in addition to a plethora of other software development specialized certifications and degrees.

3.6 Software Engineering, Development, Programming, and Network Support

 

RBR-Technologies has extensive experience in all aspects of network engineering, development, programming, and network support. We have extensive experience in software development of software supporting the Cyber Situational Awareness Analytic Cloud (CSAAC) under the Unified NetOps Situational Awareness contract. We additionally have extensive experience programming custom SharePoint solutions through our support of the Global Enterprise Operations Portal and DISA Command Center Portal. Our contractors support every aspect of software development, from requirements identification and validation, to design, programming, testing, evaluation, and delivery to the customer. We have supported the development of custom software solutions as well as recommended the adoption of Commercial Off The Shelf (COTS) and Government Off The Shelf (GOTS) solutions when advantageous to the customer. We have supported the hardware, software, and test environments required to develop these solutions. We have additionally provided custom enhancements to COTS and GOTS solutions to provide custom solutions at low prices for our customers. We a customized blend of industry standard tools and techniques when developing software to ensure we are rated at a Capability Maturity Model (CMM) level 3 or better on all software engineering efforts.

3.10 Configuration Management Support

 

RBR-Technologies is well versed and experienced in providing the government configuration management support. We have experts on staff and past performance to support change control and configuration management on contracts of all sizes. Our team of experienced experts has supported configuration management for the government through the Unified NetOps Situational Awareness contract and other projects. We understand that verification and validation of requirements is the key linchpin of successful software development and sustainable configuration management.

 

RBR-Technologies uses efficient configuration management processes in coordination with our Agile project management techniques to allow for quick and effective configuration management of managed systems. This allows us to quickly and efficiently deploy critical changes to our customers infrastructure, such as when a  quick turnaround is needed to comply with Information Assurance Vulnerability Alert (IAVA) requirements and findings.

 

RBR-Technologies maintains and manages baseline configurations on all platforms, systems, and subsystems we manage. This is done through a thorough documentation process to manage the baselines as well as through sophisticated configuration control measures. The primary means of ensuring there is an agreed upon baseline and system configuration set is through the use of and support of configuration control boards.

 

RBR-Technologies conducts CCB meetings no less than once per month for every project associated with the task orders we support. The main purpose of these meetings is to discuss whether or not proposed changes to software are or are not in line with baseline project requirements. Baseline project requirements are gathered at the start of every project and used as the baseline as to whether future modifications to software are in scope, in the best interest of the project, and whether they meet the customers intent. We get customer input at the CCB meetings to allow our customer’s to balance the triple constraints of time, cost, and scope, ensuring that any configuration changes made are within the scope and justified by validated requirements while simultaneously adjusted for with changes to cost and/or timeline.

 

At our CCB meetings we are always careful to discuss:

  • The status of open items from previous meetings currently pending development, developmental testing and evaluation, operational testing and evaluation, certification and accreditation, and operational readiness.

  • Decisions on items to be closed – based on completed verification and validation

  • Decisions on whether new requirements are valid based on input from the customer

 

Each CCB meeting we conduct includes appropriate government and contract leads and representatives to include the government PM (where possible), the contractor lead, the technical lead, the implementation lead, the government configuration manager, the IA officer, the contract project manager, the developer contract manager, and appropriate members of the contract team. At the se meetings the government leads confirm the validity of requirements supplied by contractor requirements engineers and assigning them a priority for development within each project backlog. If change requests are valid, the changes are entered into the project backlog. If the change is validated and deemed important, it will be moved up in the project backlog’s priority for development. These changes to the backlog are then presented to the project development team for inclusion in the next sprint’s development cycle depending on the change’s priority.

 

RBR-Technologies then discusses which items can be closed based on completed verification and validation. Verification and Validation is conducted separately in the form of separate sprint reviews or demonstrations where completed code and project progress is demonstrated for acceptance for a decision on closure by the government. This portion of the CCB will simply be a reiteration that the government has accepted the work that has already been completed, or an update on why items are not complete and what needs to be accomplished for item completion. We are happy to conduct CCB meetings in any format the customer desires, and are prepared to facilitate the meetings with whichever contractors are requested. At the beginning of each project, a through baseline requirements model is created for each task order. RBR-Technologies handles all the details of meeting facilitation, presentation, and distribution of meeting minutes after each meeting.

 

RBR-Technologies maintains copies of all approved software configurations in government approved databases like SharePoint and Forge.mil. Company Tactics, Techniques, and Procedures (TTPs) ensure the latest copies of current configurations are maintained on accessible databases immediately  after configuration changes are made on operational networks. We have database and configuration management specialists on staff to support these requirements as they arise.

 

RBR-Technologies’ configuration management process has been developed utilizing industry standard software development and configuration management practices, and is designed to interface with military configuration management control systems. Our developed configuration management is extensive and describes all needed aspects of configuration management. It describes how we adhere to configuration management best practices and procedures on test and production systems. The plan includes maintain the configuration management systems (RBR-Technologies prefers a mixture of Subversion and forge.mil), libraries, tolls, identifying configuration items, managing the change process, managing data, generating software releases, and preparing deliveries for the customer.

 

Team members from through the company work with Configuration Management Subject Matter Experts to coordinate Configuration Management activities and establish access and training for Configuration Management tools. We constantly strive to improve our configuration management TTPs, and recommend process improvements to the customer and partners wherever efficiency gains can be realized.

 

Our system administration Configuration Management practices are appropriately tailored to be consistent with the system and or products complexity, size, quantity, intended use, mission importance, digital data storage, and life cycle phase requirements as defined in and consistent with customer requirements. Our configuration managers define Configuration Items (CI) baselines to be controlled. The Configuration Management team periodically reviews our Configuration Management Plan to assess its continued applicability. Upon completion of our periodic review, our Configuration managers document necessary changes. Updated Configuration Management Plans follow the normal document processes for review. Once approved, our Configuration Management Plan is placed in the appropriate program Configuration Management repository to be used as a program resource.

 

RBR-Technologies groups Change Management requests into two categories:

  • User stories- used to identify and track requirement changes and new requirements. Our user stories are value driven, vertical slices of end user-facing functionality. This includes but is not limited to; software, hardware, performance, and accessibility-related requirements. User stories are stored and prioritized in each team’s end user story backlog.

  • Defects- are test observations that record and track resolution of system issues and discrepancies identified during the development and test phase. RBR-Technologies utilizes JIRA and other discrepancy tracking systems.

 

All change requests are recorded, maintained, and tracked through to completion. Defects are fixed within the current sprint if possible or documented for assignment and correction during a later sprint. Once releases or groups of software are approved, the Configuration Management team captures the released build for archiving in forge.mil and other government requested data repository. Emergency change requests are worked based upon the Configuration Manager and Project Manager’s approval.

 

RBR-Technologies presents our customers with change requests and impact analysis of said changes to ensure the customer is able to make informed decision. Any changes to the configuration baseline are managed by RBR-Technologies in conjunction with the customer PM. We request changes to the baseline formally and in conjunction with through impact analysis. We are prepared to make configuration decision on behalf of the customer as requested. The impact analysis we provide the customer are detailed, and discuss constraints related to high level design, affordability, schedule, technical concerns, operational concerns, IA best practices, and performance parameters. We develop white papers to fully flesh out the pros and cons of each area when critical decisions must be made

 

In short, RBR-Technologies has a thorough and established configuration management process. We have steps in place to manage configuration for systems and projects of all sizes, and the expertise to ensure best practices and procedures are followed. We will make decisions concerning configuration whenever needed, but provide our customers with the background and information needed to make informed decisions.

3.11 Quality Assurance (QA) Support

 

RBR-Technologies conducts a variety of Quality Assurance activities to ensure our software meets the highest quality standards through our support of the Unified NetOps Situational Awareness contract and Global Services Management Operations contract. RBR-Technologies creates formal Quality Assurance Plans and Quality Assurance Surveillance Plans to monitor and maximize the quality of the tasks we perform. All RBR-Technologies Quality Assurance Plans address each phase within a project’s life cycle. They establish testing standards that required the use of predefined, comprehensive test plans. Our quality assurance plans for all external and contractually projects will include at least one audit of all current draft deliverables and selected work products in each stage of development. The reviews will assure that the established system development and project management processes and procedures are being followed effectively, and exposures and risks to the current project schedule are identified and addressed.

 

Our Quality Assurance Surveillance Plan (QASP) defines the roles and responsibilities of all employees, identifies the performance objectives, defines the methodologies used to monitor and evaluate the company’s performance, describes quality assurance documentation requirements, and describes the analysis of quality assurance monitoring results. Our QASPs define the performance management approach we take to monitor and manage performance to ensure the expected outcomes or performance objectives are achieved. Performance management rests on developing a capability to review and analyze information generated through performance assessment.

 

The ability to make decisions based on the analysis of performance data is the cornerstone of performance management; this analysis yields information that indicates whether expected outcomes for the project are being achieved. A performance-based approach enables us to play a large role in how the work is performed, as long as the proposed processes are within the stated constraints. A “results” focus enables us flexibility to continuously improve and innovate over the course of the contract as long as the critical outcomes expected are being achieved. RBR-Technologies is ultimately responsible for the quality of all work performed. We measure that quality through our quality assurance (QA) program. Our QAP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements per Task Order.

3.12 Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support

 

RBR-Technologies provides functional support across a wide are of information systems hardware and software. Our team members as experts in software analysis, requirements definition, design, test, modification, implementation, quality assurance, and training to meet a variety of the Navy’s needs. RBR-Technologies has been asked by our DISA customer to improve upon, emulate, and replace a variety of the agency’s SharePoint and Knowledge Management portals.

 

RBR-Technologies is exceptionally well qualified and capable to conduct web presence and knowledge management based tasks. We have spearheaded multiple Knowledge Management initiatives at DISA on SharePoint, Ozone Widget Framework, HTML, and others and have been instrumental in enabling command and control for the warfighter in doing so. We have SharePoint subject matter experts that can proved standard SharePoint services or advances SharePoint development, including the branding of SharePoint pages with a custom Navy feel.

 

We provide create and maintain knowledge management portals throughout DISA and maintain program and product management artifacts for the full lifecycle of every product we support to include current and next-release information baselines. We have knowledge engineers, web designers, and web content analysts on staff supporting multiple contracts at DISA, to include the Unified NetOps Situational Awareness program and the Global Services Management Operations program’s Global Enterprise Operations Center Portal Development initiative.

 

We provide Knowledge Management, a state-of-the-art, technology-driven collaborative approach that can successfully support information portals to manage information and artifacts, both current and archived, deliverables, processes and procedures, and other relevant documentation. Our information portals have been developed primarily to support projects DISA is developing, but they can be tailored to support any environment. Dynamic information is delivered through our portals utilizing various methods (RSS feeds, SharePoint Alerts, etc.). Information is created through additional avenues such as workflow email notifications, forums, blogs, wikis, search engines, and advertising Frequently Asked Questions (FAQs), to quickly provide our customers with self-help references.

 

RBR-Technologies developed the DISA endorsed Portal / Dashboard Operational Framework (PDOF) and uses it to provide situational awareness to the customers we support. We use the PDOF to provide Knowledge Management support to DISA and our mission partner communities at all levels to include the Executive Level, Support / NetOps / Computer Network Defense Level, and the User Level.

 

RBR-Technologies utilizes SharePoint to provide the “right” knowledge at the “right: time by and to the “right” people with the “right” protections to boost organizational efficiencies, increase productivity, reduce redundancies and save vital resources. We currently provide the DISA command center the capability to collect, process, and disseminate an uninterrupted flow of information from throughout the DISA enterprise in order to achieve and maintain information superiority. Information from this flow has effectively and efficiently provided our customers accurate, relevant, timely and usable knowledge to help the warfighter. We have created systems and processes to support the implementation of effective principles and practices to produce, collect, codify, and exchange knowledge and information as necessary to facilitate Command and Control (C2) and Situational Awareness (SA).

 

The level of collaboration within the DCC and their external customers has improved with the adoption of our Information Management and Knowledge Management processes and the implementation of SharePoint based solutions we have provided. These processes have forced the standardization of business practices (improving organizational efficiencies) and improved senior leadership’s situational awareness through technical customization (increased productivity). 

 

RBR-Technologies has provided significant and robust enhancements to government Intelink SharePoint sites on behalf of our customer by migrating them to the Defense Enterprise Portal Service (DEPS). Improvements have ranged from creating new lists and web parts that have improved operational data reliability to standardizing business practices that have been adopted by other organizations. We use SharePoint and SharePoint Designer 2010 to design and develop custom SharePoint workflows, themes, master pages, and customized web parts and manage site creation and content by adding and customizing libraries, lists, surveys, calendars, and pages. We have and will continue to exercise our SharePoint development expertise and extensive knowledge of Hyper Text Markup Language (HTML), Cascading Style Sheets (CSS), JQuery, and JavaScript. Sample improvements utilizing this technology includes

  • Customizing Portal Site SharePoint Master Page, via CSS and JavaScript, to provide for a consistent look to time-zone clocks, navigational drop-down menus, and quick-link navigation and web part displays across the portal.

  • Utilizing JavaScript to retrieve dynamic data to be displayed in the drop-down navigational menu (i.e. “stop-light’ indicators for status and Last Updated DTGs).

  • Creating the “look and feel” of the DCC Portal Executive View utilized by the Director of Operations. This single page utilizes CSS to render the page to the customer’s requirements (i.e. display on a single page, display in a specific font, utilize specific color scheme, etc.), JavaScript to add additional information about the web parts displayed (i.e., Last Updated DTGs for documents and links), calculated columns to display “stop-light” indicators for Enterprise services and JQuery to manage how additional data “pop-up/modals” are presented.

  • Utilizing the SPServices capability within SharePoint to retrieve library data, calculate averages over a specified time, determine deltas based on the calculated average and display status indicators to quickly determine if the current values have increased, decreased or stayed the same.

  • Creating an Enterprise Critical Services (ECS) dashboard to tabulate, over a given time, the number of non-routine reported incidents for each of the Critical Mission Services, and display those totals with “stop-light” indicators for the number of incidents.

  • Creating customized data entry forms to dynamically display subsequent data entry fields based upon different initial values (CSS and JavaScript).

  • Utilizing DISA-approved processes to create and set-up a C2 related workflow within DEPS for creating, processing and approving Joint Task Orders (JTOs). Because of the sensitive nature of JTO’s a thorough analysis of who should be granted access to see which data along the workflow process was performed. This was then implemented into a complex set of permissions to ensure data integrity.

  • Designing and implementing a workflow on the creation of Critical Information events (DCIRs, DIRS, INFOSPOTS) to automatically create an entry in the DCC Watch Floor’s Mission Station Log and generate an automated email that is sent to the DCC Battle Captain (BC) who determines the addresses based on the event – this saves time from having to manually create events in multiple lists, reduces transcription errors, and allows for trending of these reports

  • Designing and implementing a workflow, executed as needed, that compiles the non-archived Critical Information events into a report that is utilized at each Morning Briefing – this saves the BC from having to manually compile this information

 

RBR-Technologies management and employees have implemented multiple KM solutions for Joint Theater Commands, DISA, the Intelligence Community (IC), and DoD customers worldwide. Our team of experts have assisted in the development of DISA Command and Control (C2) tools, the Command Situational Awareness and Knowledge Management tools for the DISA Command Center (DCC), and was instrumental in the stand-up of the DCC Action Team (the DCC Action Team worked multiple high level initiatives within the DCC including KM implementations). RBR-Technologies team members helped develop crucial DCC implementation plans during the transitioning from the Joint Task Force – Global Network Operations (JTF-GNO) to the DCC, and played a critical role in establishing new KM procedures when the DCC and DISA Headquarters moved to Fort Meade. 

 

RBR-Technologies is home to industry Subject Matter Experts in Information Technology Operations, Knowledge Management, and the technology / programming needed to develop effective tools to sustain IT Operations and KM functions within DISA and the DoD community as a whole. RBR-Technologies will use past experiences, institutional knowledge, KM expertise, and intimate knowledge of the customer and customer requirements to streamline information flow and deployment of KM tools and processes.

 

RBR-Technologies can improve upon a variety of the Navy’s management techniques in the IT realm due to our extensive understanding of Agile project management practices and Information Technology management techniques. We have Project Management Professionals (PMP), Project Management Institute Agile Certified Practitioners (PMI-ACPs), Certified Scrum Masters (CSM), Certified Scrum Product Owners (CSPO), Project + certified experts, and Information Technology Infrastructure Library (ITIL) certified experts on staff with extensive experience utilizing these skill sets within the government environment. We are well placed within the Defense Information Systems Agency through several contracts and as such are aware and kept up to date on a variety of up and coming IT service offerings that we can keep our Navy customers aware of. Additionally, we have hands on experience at DISA, which provides guidance to the Navy on IT manners and, as such, are well qualified to assist the Navy with adapting to newer and better ways of implementing and managing Information Technology systems.

 

RBR-Technologies has personnel on staff exceptionally well qualified and experienced in providing LAN and WAN support outside of NMCI. We have experience Project Managers that are experienced Marine Corps Communications Officers along with Signals Officers from other branches. Our personnel have experience in providing, managing, operating, and maintaining a variety of communications equipment. Equipment managed by company personnel includes but is not limited to, Very High Frequency Radio (VHF), Ultra High Frequency Radio (UHF),Tactical Satellite Radio, and High Frequency (HF) Radio systems, Voice over Internet Protocol (VOIP), Internet Protocol (IP) , Local Area Networks (LAN), Wide Area Networks (WAN), Multiplexing, Information Assurance, Server Builds, Information Assurance (IA), Cyber Security, and Video Teleconferencing (VTC). Our employees have designed, installed and maintained these networks over multiple classifications as well as in the austere, expeditionary environment.

 

RBR-Technologies supports application installation on a variety of systems, to include installation of new hardware to make software upgrades possible. RBR-Technologies can provide a variety of support to include help desk, computer based training, and development o FAQs to make installation of software and hardware simple, easy, and quick when RBR-Technologies personnel cannot travel to customer sites for application installation. We support the installation, configuration of DoD enterprise-wide solutions. No matter how detailed and thorough our product implementation and deployment plans are, we have make changes due to unforeseen circumstances. Our agile development and deployment practices make these quick turn changes possible.

 

RBR-Technologies has a plethora of highly talented network specialists that can be deployed to support application installation as requested by the customer. RBR-Technologies supports application installation in the lab and can support customer sites, and anyplace else dictated by the customer. RBR-Technologies has supported the installation of software in contractor and government lab spaces and has installed software on government systems at multiple DECCS and DISA customer sites through our support of the Cyber Situational Awareness Analytical Cloud. We understand the need to run standardized software sets on non-standard hardware due to the differences in capability often in place between customer sites. As such, RBR-Technologies can and will customize software solution to ensure software runs at maximum efficiency of different hardware sets. RBR-Technologies will provide detailed instructions for application installation to allow customers and other interested third parties to install custom software solutions with minimal effort. Our software builds are created in such a way as to minimize installation efforts. One click installations and simple installation prompts are delivered wherever practicable and cost effective. RBR-Technologies provides additional CBT and FAQ training to minimize help desk calls for application installation support, but supports application installation through help desk support whenever necessary.

 

RBR-Technologies integrates solutions into existing infrastructure wherever possible, but augments existing infrastructure in accordance with DoD and federal standards and architectures. RBR-Technologies networking experts have a variety of skills and experience with everything from Cisco Certifications and engineering doctoral degrees to experience designing division level network architectures. As such RBR-Technologies is imminently qualified to expand federal networks to accommodate custom software solutions when they require a more robust network than currently exists. RBR-Technologies will provide the government with a cost/value analysis fully explaining the cost and benefit of every network upgrade providing multiple options based upon government wishes. These options will consist of the minimum needed infrastructure upgrade, the upgrade with the most potential longevity, what we believe to be the optimal solution, and more.

 

RBR-Technologies has consistently delivered positive Certification and Accreditation (C&) results for software and hardware systems we support. We supported the certification and accreditation efforts under the Unified NetOps Situational Awareness contract for DISA on NIPR, SIPR, and Skydive enclaves.

 

RBR technologies provides superior C&A support to live production systems, lab and development systems as dictated by our customers in accordance with DoD applicable guidelines and policies. RBR-Technologies has multiple DOD8570.1M Information Assurance Manager (IAM) capable employees with certifications to include Certified Information Systems Security Professionals (CISSPs) and Security + certified personnel. Our personnel have also undergone extensive security management training in conjunction with their training to lead Company sized communications elements in the Army and Navy. Our team of experts allows us to adhere to the Department of Defense Certification and Accreditation Process (DIACAP) or Risk Management Framework (RMF) depending on applicable NIST standards.  RBR-Technologies ensures all managed systems are compliant with C&A standards and meet DoD requirements for deploying, receiving, and maintaining DoD IT. RBR-Technologies will support and work in the construct of the RMF while supporting any legacy DIACAP systems as required by government leadership during transition from DIACAP guidelines to the new RMF policy.

 

RBR-Technologies supports technological initiatives through the full C&A process and continues to support during the maintenance of the systems accreditation and Authority To Operate (ATO). RBR-Technologies ensures all IT systems, products, and applications are configured based on applicable Security Technical Implementation Guides. We ensure a cognizant ISSM and security control assessor (SCA) perform duties as required by DoDI 8510.01. This is accomplished through thorough and continuous reviews of STIGs. STIGs are based on DoD policy and security controls and are geared to a specific product and version as well as contain all requirements that have been flagged as applicable for the product which have been selected on a DoD baseline. We ensure all specific products and versions within the systems we manage are fully documented and recorded to ensure appropriate integration of all applicable STIGs. When STIGS are unavailable for supported products and applications, we utilize DISA Security Requirements Guides (SRGs) to provide the best protection possible.

 

Our C&A experts conduct weekly reviews of STIGS, SRGs, and Control Correlation Identifiers (CCIs). Our team ensures compliance by documenting actions via Security Control Assessments (SCAs) and Security Assessment Reports (SARs) to mitigate risk, comply with applicable guidance, and prevent the introduction of vulnerabilities. We fully support the C&A process through ha variety of activities. We obtain and apply patches to all assets affected by open findings. We provide Security engineer to our customers and support C&A activities for development, test, and production systems to maintain compliance with all DoD 8500 series publications. We constantly coordinate with our customers to remediate security defects in a timely manner on all open findings on all managed systems.We develop Plans of Actions and Milestones (POA&M) as applicable, to address the timeline for remediation and the observable milestones of progress. We develop risk acceptance plans, and participate in the remediation and authoring, review, and presentation of the required documentation for any and all security defects identified that cannot be immediately fixed. We prepare all necessary documentation to describe the protection and sustainment of all supported systems IA requirements, operating environments and software, including the network, operating systems and databases for client-server and web enterprises. We conduct Security Test and Evaluation (ST&E), Modified Developmental Tests (MDT) and other testing scenarios. We enable the implementation of user, server, and object certificates and other identification and authentication infrastructure elements. 

 

RBR-Technologies is prepared to provide technical support for many mission sets. We not only have the technical background to provide services, but are experienced at providing all tiers of help desk support. We are fluent in service desk operations with multiple team members that are part of the Help Desk Institute (HDI). We also have multiple certified ITIL Subject Matter Experts on the team.  RBR-Technologies will capitalize on the experience of our HDI and ITIL certified team members for implementing best practices and continuously improving service desk operations. Through communications in depth, RBR-Technologies will have efficient collaboration with external services desks allowing for seamless escalation of Tier 0 – Tier III support. RBR-Technologies will provide all levels of help desk support for technical assistance, multiple software versions, training, warranty related issues, and maintenance to include providing help desk personnel. Team RBR-Technologies will provide subject matter experts (SMEs) with advanced knowledge and understanding of cloud services, software development, network engineering / operations, application / hardware support, voice / data transport, data landing and ingest, and Information Technologies systems as a whole as required by task order.

 

RBR-Technologies Help Desk team members are highly skilled and have the ability to interact with engineers, developers, and vendors as well as senior executives. Our team has already successfully operated and maintained help desk support for various federal and military customers with great success. Our help desk support is maintained following the Information Technology Infrastructure Library’s (ITIL’s) best standards and practices with multiple tiers of support as well as the Help Desk Institute’s industry standard best help desk practices. Our help desk support extends to providing training material and processes to the DISA help desks to include the Tier-I and Tier-II troubleshooting flowcharts for Defense Enterprise Email and mobility the help desks still use today. We utilize computer based trouble ticketing methods and as such are able to provide highly accurate and useful statistics on system down-time and common user issues. Our help desk capabilities can support a variety of needs from software to the physical equipment that hosts it RBR-Technologies employees understand the importance of keeping the customer up to date on problem management tickets are prepared to provide updates to relevant customer staff daily if needed. RBR-Technologies will not only provide Tier-III support, but can save the government money by providing training materials and providing tactics, techniques, and procedures (TTPs) to minimize the amount of calls that even make it to the help desk.

 

The first thing that we do on all our projects that we support, is create, host, and advertise a Frequently Asked Questions (FAQ) documents to the customer base and help desks. This allows the end user to quickly and easily help themselves with basic issues saving the end user time, increasing customer satisfaction, and reducing the amount of staffing required at all help desk levels. We take the FAQ concept to the next level by providing Computer Based Training (CBT) that further increase the knowledge base of our customer, further reducing the number of calls the help desks receive. These CBTs expand upon FAQs with training videos and interactive step by step instructions on how to best use the products created.  We provide the help desks with further training materials to make them SMEs in and of themselves which reduces the amount of tickets elevated. Finally, we provide the help desks with flow charts that allow junior help members to solve complex problems by simply following the yes/ no cues of the provided TTPs.

 

RBR-Technologies has supported Tier III through management of problem management tickets concerning Defense Enterprise Email (DEE) Defense Enterprise Portal Services (DEPS), Host Based Security Systems (HBSS) and others. We currently work with our partners to ensure bugs are treated as high priority tasks and corrected quickly. We have extensive experience reporting and tracking KPIs ensuring the customer has situational awareness on the status of all critical success factors. RBR-Technologies personnel have implemented 24/7/365 support environments within enterprises consisting of 38,000 global users. The employees and management staff of RBR-Technologies have experience and expertise in operating and managing diverse enterprise IT services (including but not limited to: Microsoft Active Directory Services, Microsoft Exchange Services, Microsoft Enterprise SharePoint Services, CISCO Call Manager services, IT Security solution services, cross-domain solution services, Network and transport services, and IT project management services) on a global scale.

3.14 Interoperability, Test and Evaluation, Trials Support

 

RBR-Technologies conducts continuous integration and conducts thorough operational and technical testing of code to ensure that that software is not only functional and defect free, but that the software meets all validated requirements. We do our best to build quality into our systems from the start, not removing defects at the end. To this end, our testing TTPs are thorough to minimize bugs in our code that reaches production systems. We support software testing for all software we develop, and are more than capable to test software development initiatives of the government and other contracting firms. We provide Development Testing and Evaluation (DT&E) for the Cyber Situational Awareness Analytic Cloud and other programs we support.

 

We utilize a mixture of test engineers, applications systems analysts, quality assurance specialists, and system engineers to provide test support. We test the systems we support by running the developed configuration baselines on government specified hardware to ensure there are no bugs in the software and it works as advertised. When bugs are found, we report them to the customer and our development team addresses them in the current development sprint (where possible). We have developed detailed test plans and test procedures to support our programs. Our test plans encompass detailed instructions on everything from how to install the system to how to do basic functions and tasks. As part of our strategy, our team follows these instructions when doing initial testing to ensure they are valid. After we validate our test plans, these plans are provided to interested third parties (as approved by the customer) for operational testing. This verifies the software works as intended by non-partial third parties, and verifies the software testing instructions are valid.  RBR-Technologies supports the entire testing process to include developing and defining test programs, plans, procedures, conducting testing, evaluating, and documenting results. Our testing process covers all phases of testing from requirements analysis to test planning, test case development, test case execution, defects retesting, and regression testing.

 

We not only ensure software works as advertised, but ensure that services have been built to the specified technical, functional, and operational requirements. We accomplish this by examining the developer and government System Requirements Specifications (SRS) to ensure the software meets all validated operational requirements.  Thorough testing of software is conducted to ensure all requirements of the SRS are fulfilled. In addition to testing the software against the SRS, we examine Key Performance Indicators (KPIs) and Critical Success Factors (CSFs) where applicable to ensure the software meets Service Level Agreements (SLAs) for our customers. Our testers work in conjunction with our customers to verify software is in compliance with all requirements during reviews, code inspections, and product testing.

 

RBR-Technologies builds quality into our software through testing, automated when possible, to ensure all features meet customer requirements. We find and fix defects as early as possible in the development process through the use of continuous integration, which also reduces risk. Our test environments are set up to represent realistic performance characteristics of customer systems. This allow us to continually monitor our applications’ performance and measure each user story’s impact against our applications’ baseline performance. RBR-Technologies testers perform exploratory testing on all managed applications. Testers report issues to the development team as soon as they are discovered. Our testers also run comprehensive manual regression tests that address every user-facing aspect of the systems we support. Testers run the regression suite weekly to discover any changes in existing user-facing application behavior. Testers report issues when found, reproduce the issue, and create an initial impact judgment.

 

RBR-Technologies has extensive experience supporting developmental and operational testing utilizing metrics to review performance throughout the system life cycle. We work collaboratively with the customer through all phases of testing. We perform self-assessments to ensure that security processes and procedures are addressed and systems are hardened in accordance with appropriate guidelines. We scan deployment ready systems with Department of Defense and Intelligence Community designated tools like Retina and Gold Disk to report vulnerabilities and security relevant findings. When issues exist, our team works together to fix or mitigate all findings in accordance with industry standard best practices and federal law. We send detailed bug reports to appropriate development teams for software errors concerning software developed by third parties.

 

RBR-Technologies supports penetration testing used to identify system weaknesses. Scanners are used to discover known security vulnerabilities. These processes help identify appropriate controls for reducing and eliminating risks. RBR-Technologies has a plethora of Network Engineers and experienced military communications/signal officers on staff prepared to operate and maintain hardware and software for lab spaces in government and contractor facilities. These same individuals are more than capable of expanding existing RBR-Technologies testing facilities to allow or increased testing of customer software and systems in contractor spaces. RBR-Technologies supports the Joint Interoperability Testing Center when testing our code to ensure it meets all joint interoperability standards. 

3.18 Training Support

 

RBR-Technologies has conducted numerous training sessions teaching advanced methods for utilizing advanced Defensive Cyber Operation (DCO) tools throughout DISA. We have created training curriculums, training plans, exercise objectives, and evaluation standards for DISA tools. We have maintained training schedules, associated travel plans, and training completion documentation for numerous government, military, and contracting efforts.  We have received military awards from the US Army for exemplary training to include 4 consecutive “trainer of the quarter” awards within the 1st Cavalry Division. These awards were earned for the superior training which included classroom instruction, testing, and exercises certifying over 300 Battalion employees.

 

Quality training is accomplished through training manuals and user guides, in-classroom training sessions that are conducted remotely and on site, and Computer Based Training (CBT) / Computer Assisted Learning (CAL). RBR-Technologies utilizes the Analysis, Design, Development, Implementation, and Evaluation (ADDIE) model to ensure maximum effectiveness of our training. In our analysis phase, RBR-Technologies identifies and clarifies key learning objects (tasks), audiences being trained and existing knowledge and performance standards of a highly trained and effective employee. This phase helps determine new processes, instructional delivery options, timelines, and other key considerations. In the design phase, RBR-Technologies produces plans and designs that restate the key learning objectives and tasks in a formalized manner, identifying assessment methodologies, finalizing instructional delivery methods, and identifying exercise criteria. We focus on Specific, Measurable, Achievable, Realistic, and Timely (SMART) goals.

 

In the development phase our subject matter experts and training experts develop, prepare, and solidify content for instruction. RBR-Technologies works closely with the customer in this phase and delivers status updates during the development phase through storyboards, graphics, and prototype enhancements of training to ensure content is in line with customer expectations. In the implementation phase, we test the developed training solutions internally to ensure maximum effectiveness upon delivery to our customers. Once internal testing is complete, we make final updates and enhancements to improve the final quality of the training. During our implementation phase, our training facilitators assist primary instruction methodologies (these facilitators are our trained teachers during in-classroom training and automated tutorials during CBT and CAL modules, and highlighted dialog boxes in user guides and training manuals).

 

Combined our training ensures employees are proficient on new tools, systems, and procedures. Our instruction incudes books, guides, hands-on equipment (as needed), tools, software, and other training resources. We constantly evaluate our training process and have a formal evaluation phase at the end of each of our training sessions. We periodical conduct diagnostic assessments to ensure our training techniques are continuously improved. These assessments ensure that user experience is incorporated into future training enhancements. We produce comprehensive user guides and training manuals to support developers, support personnel, and end-users of the systems tools and functionality we support. These training guides are developed to enable users to read and use them as stand-alone documents or as enhancements to more formalized instruction. User guides and training manuals we create usually consist of: introductions, getting started “cookbooks”, how to guides, main content, custom content, and conclusions.

 

We have created automated and interactive CBTs and CALs in support of both distance and localized learning when the classroom experience is not available. These interactive modules are self-paced modules with learning objectives, content, and conclusions based on the task, conditions, and standards developed in our analysis phase. Additionally, our CBT modules have assessments to evaluate knowledge and learning while providing feedback to our trainees. CBTs we create are used as many times as our users desire to achieve needed learning. The CBTs and CALS we create consist of: introductions, learning objectives, key takeaways, major content, custom content, self-evaluations, formal evaluations, conclusions, and learning checks. 

 

RBR-Technologies also supports in-classroom instruction on our programs when requested by the customer. RBR-Technologies has traveled to various customer locations as well as conducted training in local classrooms at the request of our customers. Our in-classroom training consists of training modules with learning objectives, content, and conclusions based on the task, conditions, and standards developed in our analysis phase. Additionally, our modules have classroom materials keep and utilize as they see fit.  RBR-Technologies has developed the requirements for training as well as supported the training and system expertise in the development of training, and developed hosting and automated procedures for dozens of CBT modules supporting the Cyber Situational Awareness Analytic Cloud (CSAAC)   widgets and Rapid Deployment Kit (RDK) under the Unified NetOps Situational Awareness contract. RBR-Technologies has been called out by DISA leadership to conduct adhoc training at distant global DISA NetOps Centers to provide key instruction on command and control systems and monitoring and reporting systems developed by our team.

3.20 Program Support

 

RBR-Technologies has a wealth of program management expertise on staff. We have multiple team members with training and experience as Contracting Officers Representatives (CORs) and Contracting Officer Technical Representatives (COTRs) for the Department of Defense and the Intelligence Community. This contracting officer experience gives our team the ability to support virtually any acquisition program. In addition to running the program management aspects of our own programs, we have many trained and experience program and project managers on staff well versed in both traditional waterfall based Project Management Body Of Knowledge (PMBOK) style project management as well as Agile and Lean project management techniques. In addition to decades of service supporting the military in project management, project scheduling, program management, and project risk abatement, our team of experts hold certifications such as; Project Management Professional (PMP), Project Management Institute Agile Certified Practitioner (PMI-ACP), Certified SCRUM Master (CSM), Certified SCRUM Product Owner (CSPO), and Project +. Our team has utilized these tools and techniques as contractors, federal employees, and military members.

 

Summary


RBR-Technologies has a wide variety of expertise to enable the Navy in its mission to defend our nation.  We are capable of providing our expertise in 9 of Seaport-E’s 22 functional areas to include the full gambit of engineering, system engineering and process engineering support System design documentation and technical data support, software engineering, development, programming, and network support, configuration management support, quality assurance support, information system development, Information Assurance (IA), and Information Technology (IT) support, interoperability, test and evaluation, trials support, training support, and program support.

 

Our experience and past performance supporting the Unified Network Situational Awareness and Global Service Management Operations contracts has given us the experience and proven track record we need to successfully enable the Navy’s mission. Our experience supporting the Department of Defense and Intelligence Community will spread knowledge between the agencies and the Navy. Our largely military veteran workforce will allow us to seamlessly integrate with the Navy and hit the ground running from day one of contract award. Our diverse workforce possesses a variety of relevant skillsets with the certifications to back up that knowledge. 

Contract Number: HC1028-12-D-0021

Type: FFP

Program Name: Global Service Management - Operations

Total Contract Value: $4.6B

 

RBR-Technologies Sub-Contract / PO_0003287938; T&M Sub Contract

$1,066,527.00

Functional Area:

RBR-Technologies is a sub-contractor on the GSM-O contract awarded by DISA to Lockheed Martin. This work includes supporting the delivery of Enterprise Services to DISA mission partners; supporting the DISA Support Element with IT Operations support and liaison activities for DISA to USCYBERCOM and the NSA; developing Joint Forces Headquarters Portals, Dashboards, and C3 / C2 functionality for the DoD.  This work relates to tasks:

3.2 Engineering, System Engineering and Process Engineering Support , 3.4 Prototyping, Pre-Production, Model-Making, and Fabrication Support, 3.5 System Design Documentation and Technical Data Support, 3.6 Software Engineering, Development, Programming, and Network Support, 3.10 Configuration Management (CM) Support

3.11 Quality Assurance (QA) Support, 3.12 Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support, 3.18 Training Support, 3.20 Program Support

 

Details:

RBR-Technologies has supported planning, development, implementation, execution, and operations of Joint services and capabilities for DISA and their mission partners. RBR-Technologies team members have supported Joint Enterprise Systems such as DoD Enterprise Email (DEE), Defense Enterprise Portal Services (DEPS), the Cyber Situational Awareness Analytic Cloud (CSAAC) hosted on Acropolis, and many other Command and Control (C2) capabilities and applications facilitating the growth of over 1.5 million operational customers using DISA provided services.

RBR-Technologies has experience and proven past performance supporting C2 Systems within US Cyber Command, DISA, DISA Operations Directorate, DCC, Network Services (NS) Directorate, Program Executive Office – Mission Assurance (PEO-MA) Directorate, Mission Assurance Executive (MAE) Directorate, and DISA’s Defense Enterprise Services Operations Center (DESOC).

Support included:

• Planning and scheduling for deployment of RDK / CSAAC on NIPR / SIPR / SKYDIVE Acropolis

• Built User Acceptance Test plans for all software widgets

• Built User Bug report document for delivery to development team for resolution

• Updated user guides and training modules as widgets were enhanced and refined

• Strategic planning – prioritized deployment of tools based upon mission and environment: NIPR NetOps, SIPR CND, SIPR NetOps, NIPR and SIPR Mobility

• Strategic documentation – defined focus areas: Joint Information Environment (JIE), Defense Mobility Unclassified Capability (DMUC) NetOps Situational Awareness Environment (SAE), Defense Mobility Classified Capability (DMCC) NetOps SAE, DMCC Computer Network Defense CND SAE, Defense Enterprise Email NetOps SAE. Fight by Indicator (FbI) CND.

• Strategic documentation – defined user framework / communities of interest: Executive, Support, and Customer functions and views

Contract Number: HC1028-08-D-2013

Type: T&M

Program Name: Unified NetOps Situational Awareness

Total Contract Value: 

 

RBR-Technologies Sub-Contract / MIST14-RBR-TM-802-61015; T&M

$500,000.0

Functional Area:

RBR-Technologies is a sub-contractor on the ENCORE II contract awarded by DISA to MANTECH supporting the Unified NetOps Situational Awareness (UNSA) contract (TO005). This work includes developing the Cyber Situational Awareness Analytic Cloud (CSAAC) which supports the DISA Command Center , DISA Mission Partners (to include MARFORCYBER, AFCYBER, and ARMYCYBER)  This work relates to tasks:

3.1 Research and Development Support, 3.2 Engineering, System Engineering and Process Engineering Support , 3.4 Prototyping, Pre-Production, Model-Making, and Fabrication Support, 3.5 System Design Documentation and Technical Data Support, 3.6 Software Engineering, Development, Programming, and Network Support, 3.10 Configuration Management (CM) Support, 3.11 Quality Assurance (QA) Support, 3.12 Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support, 3.14 Interoperability, Test and Evaluation, Trials Support,  3.18 Training Support, 3.20 Program Support

 

 

Details:

RBR-Technologies experience within CSAAC, the Ozone Widget Framework (OWF), and the Acropolis GEOC / EOC portal has been and will continue to be of great value to the support of DCC and OP requirements. There is no other contractor with as much institutional and technical knowledge of the Command Center portals as RBR-Technologies. The Operations Community will benefit from the proven methods RBR-Technologies’ subject matter experts demonstrate related to widget development and support. RBR-Technologies management and employees have implemented multiple C2 requirements engineering documents and solutions, and development solutions for Joint Theater Commands, DISA, the Intelligence Community (IC), and DoD customers worldwide. Our team of experts has assisted in the development of DISA C2 tools, the Command Situational Awareness and Knowledge Management (KM) tools for the DCC, and was instrumental in the stand-up of the DCC Action Team (the DCC Action Team works multiple high level initiatives within the DCC including KM implementations and requirements engineering). The RBR-Technologies team developed the Portal / Dashboard Operational Framework (PDOF) and the requirements engineering approach within the PDOF for DISA as an organization. Additionally RBR-Technologies “Action Team” members designed the DISA standard for operational use cases and requirements documents used to enter into the Program Executive Office – Mission Assurance (PEO-MA) backlog.  This new use case and requirements development process kick started an agile development process that senior DISA leaders believe to be unprecedented.  The Defense Enterprise Services Operations Center (DESOC) chief stated (at the first CSAAC agile development release meeting) that the work conducted and products produced by RBR-Technologies were “the greatest success in product development and requirements engineering by a DISA team I have seen since ever!”  The RBR-Technologies team has developed Situational Awareness (SA) portals and dashboards for the DISA customer that have been recognized as authoritative sources by the DISA Principal Director of Operations (Mr. Huffman).

RBR-Technologies has been consistently selected as the primary briefers to Senior Executives and flag level officers on the DISA Development plans to include the future of DoD Cloud initiatives, CSAAC Operational capabilities, and DISA future plans

Contract Number: DCA200-02-D-5001

Type: T&M

Program Name: DISN Global Solutions (DGS)

Total Contract Value: $5.356B

 

RBR-Technologies Sub-Contract / P010112961- Task Order 37; T&M Sub Contract

$128,637.60

Functional Area:

RBR-Technologies was a sub-contractor on the DGS contract awarded by DISA to SAIC until end of Contract. We were the only Sub contractor in the DISA Command Center to be selected by Lockheed Martin to continue on to the GSM-O contract. This work included supporting the DISA Command Center in the operational delivery of DISN services, the delivery of Enterprise Services to DISA mission partners; supporting multiple DoD exercises with Subject Matter expert support.  This work relates to tasks:

3.2 Engineering, System Engineering and Process Engineering Support , 3.4 Prototyping, Pre-Production, Model-Making, and Fabrication Support, 3.5 System Design Documentation and Technical Data Support, 3.6 Software Engineering, Development, Programming, and Network Support, 3.10 Configuration Management (CM) Support

3.11 Quality Assurance (QA) Support, 3.12 Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support, 3.18 Training Support, 3.20 Program Support

 

Details:

Employees and management of RBR-Technologies helped stand up the DISA Command Center (DCC) Action Team and developed the Action Officer CONOPS for the DCC. In addition, key leaders within the RBR-Organization helped establish the DCC Action Team as a top-tier Enterprise Services support arm for the DCC, launching the first DoD Enterprise Email solution being adopted by multiple DISA mission partners and supporting over 1,000,000 users to date. This work led to the government adding 9 FTE contractor positions to support current and future enterprise service support needs and portal development.

During a critical time of need, when serving on the DGS contract, RBR-Technologies management was called upon by the DCC leadership to travel to DISA Enterprise Computing Center (DECC) Oklahoma to deliver training to global DISA NetOps Centers. This training provided key instruction on command and control systems and monitoring and reporting systems developed by the RBR-Technologies team. This training was provided to assist all DISA elements in the joint synchronization of Enterprise Email capability and operations globally. The extremely successful training helped ensure mission partner satisfaction and shape the joint enterprise environment at the tactical edge. No other Team SAIC Subcontractor (nor SAIC prime) was capable of providing this level of expertise and training on the command and control / situational awareness reporting environment. RBR-served in this capacity and helped SAIC gain a greater posture for showing 100% mission focus. Additionally, RBR-Technologies management was specifically asked to develop training for local DCC entities on command and control functions using the Military Decision Making Process (MDMP). This request was quickly supported by RBR-Technologies management and the training provided exceeded the expectations of the DISA leadership. No other Team SAIC Subcontractor was prepared to respond as quickly to the request and provide the quality training as requested.

In a 2012 presentation to the Army CIO/G6 in the DISA / Army Enterprise Email IPR, the information developed and put together by RBR-Technologies to present to the DISA Vice Director and Army CIO was well received. The data that was gathered, analyzed, and presented by RBR-Technologies employees resulted in Major General (MG) Bowman’s chief of staff stating, “This data and analysis is exactly what MG Bowman was looking for.”  Additionally, Drew Jaehnig (the DISA Director’s ITSMO chief) stated “This is exactly what Problem Management is supposed to be.”

Summary


RBR-Technologies brings a proven, strong, and integrated team of professionals that have a diverse and depth of command and control system integration, and enterprise service support which will provide the best value to the NAVY as a supporting contractor on the SEAPORT-E Contract. Due to the professionalism and subject matter expert knowledge, RBR-Technologies has been consistently successful on all contracts and will continue to be so on the SEAPORT-E vehicle. Our experience and expertise in supporting diverse DoD customer sets will be of significant value to the Navy and Marines.